Home - The LOTE Agency

WE ARE A FOR PURPOSE CONSULTANCY PUTTING COMMUNITIES FIRST SINCE 1998.

We build the research, strategy, inclusive communications, interventions and engagement that connect you with all Australians by unleashing the power of human-centred design.

LOTE has completed over 13,000 projects, reaching millions of Australians across 65 languages with over 40,000 assets culturally adapted.

For 28 years we have helped government, business and not-for-profits reach Australia's culturally and linguistically diverse communities. We work through our own panel of real people, so the work starts with real voices and lands where it counts.

WE PROVIDE ACCESS THROUGH AUSTRALIA'S LARGEST MULTICULTURAL ECOSYSTEM

14,000

humans who speak another language on our engagement platform, CommunityPulse

2,500

multicultural community organisations across Australia

200+

ethnic media journalists

400+

influential community leaders

PROBLEMS WE SOLVE

We don't know where to start.

We start by hearing it from you. Your barriers, your goals, what is not working. We find the gaps in what you know before you spend on guesswork.

We don't know anything about the community.

We use experiences and knowledge from completing 13,000 projects with direct community access to get you the insights to make informed decisions

We can't get access to the community

We are the access. Our ecosystem of bilingual advisors, community leaders, organisations and ethnic media reaches people where they live, gather and engage.

We don't know who to translate for.

We give you the evidence. Our tools map the right language, to the right area, on the right subject, so you translate where it will actually move people and shift behaviours.

We don't know if the message will land.

We do more than translations, we adapt messages, then test and activate them with the community to make sure it resonates

We don't know if it worked, or how to keep it going

We measure the impact and build the capability in your team, so the relationship with the community outlasts the campaign. We want to ensure our strategies aren't words on a paper, so we give you the tools and frameworks to implement.

SERVICES TO IMPROVE THE HUMAN EXPERIENCE

RESEARCH & INSIGHT

Know exactly who you're talking to. Qualitative and quantitative research through our own in-language panel. Real answers, not assumptions.

STRATEGY & FRAMEWORKS

A plan that actually holds up. Multicultural strategy and engagement frameworks built on evidence, with a roadmap you can act on.

INCLUSIVE COMMUNICATIONS & TRANSLATIONS

Say it so it lands. NAATI-certified across 150+ languages. Adapted and community-tested, not just translated.

COMMUNITY ENGAGEMENT

Built with communities, not at them. Co-design, on-the-ground delivery and ethnic media that reach people where they already are. Utilising our network and reach built over 28 years

BEHAVIOUR CHANGE

Don't just reach people. Move them. Research-led behaviour change on complex social issues, from health access to community safety.

THE LOTE ACADEMY

Build the capability in-house. Cultural knowledge training so your team can carry the work long after we hand it over.

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