The LOTE Discovery Experience
A practical way to understand growth opportunities for your organisation
Discovery helps organisations understand how inclusion is currently operating across their systems, services and culture, and where potential opportunities exist. It is designed for a broad range of service-based organisations, from corporations and utility providers to sporting institutions, government programs and not-for-profits.
What’s involved
Our Discovery Process draws on co-design, cultural insights, and strategic enablers for change. It flexes to suit each client’s scale, readiness, and focus. At its core, this experience with LOTE creates a shared understanding of where you are now and what is possible.
1. Listen and Learn
We begin with a deep dive into your context. This includes understanding your organisation’s purpose, your audience, and the systems or services you already have in place. We gather existing documents, review past initiatives, and engage with internal stakeholders to get a sense of what matters most.
2. Facilitate a Discovery Workshop
We bring your teams together in a guided, co-designed session. We explore how inclusion is currently showing up across six key areas: strategy, systems, communications, data, people and partnerships. We use comprehensive data capture tools, including the Inclusive Australia Workplace Diversity & Inclusion Diagnostic Tool which has been developed in collaboration with Monash Behaviourworks. This supports open conversations backed by proven metrics. The result is a maturity map that provides a baseline for sector comparison and broader inclusion capability models.
3. Capture Insights
Following the session, we synthesise what we heard into a Discovery Report. The result is a comprehensive report that brings together insights from the workshop and diagnostic survey results. It pinpoints the key areas for improvement, highlights strategic opportunities, and outlines clear, actionable recommendations to guide your next steps, ensuring meaningful progress toward organisational goals.
Discovery does not leave you with a static report. Our team works with you to design practical next steps, tailored to your needs. Whether you are just beginning or ready to embed inclusion across your operations, we provide targeted advice and tools to help you move forward.
We design a practical roadmap that aligns with your existing organisational objectives, to guide a future where your teams, customers and communities are included and engaged. A future road map may include inclusive communications strategies and support, workforce consultation, inclusive service design services, community engagement, inclusion training or executive alignment workshops.
What Makes LOTE Discovery Different?
- We build with you, not for you. Discovery is a collaborative process shaped by your people, your insights and your strategic goals.
- We start with what’s working. Rather than focusing on gaps, we help you build on existing strengths to create meaningful and sustained change.
- Our facilitators and strategists are guided by the voices of the communities you aim to engage, creating safer, deeper and more relevant conversations.
- You walk away with direction, not just discussion. Every insight leads to action. Our process replaces complexity with clarity and intention with a plan.
What You Walk Away With
✔️ A shared language for inclusion within your team
✔️ A clearer understanding of what is missing, and why it matters
✔️ A snapshot of your current inclusion readiness
✔️ Tangible next steps to align your intent with action
✔️ Strategic advice from specialists in cultural inclusion and engagement.
This was a very engaging and thought-provoking workshop. It felt like a safe environment to have honest conversations around what we can do better and changes that we can start to make.
Why It Works
Discovery brings people together across teams, silos, and roles. It surfaces both the visible and invisible layers of inclusion and creates space for honest conversations. Most importantly, it is backed by data and guided by co-design principles. By taking a structured and collaborative approach, Discovery lays the foundation for more inclusive policies, communication, and engagement practices. The result is stronger employee connections, deeper community trust, and better customer outcomes.
Most importantly, it supports organisations to move from good intentions to meaningful change.
Ready to take the first step?
Inclusion isn’t something extra. It should be in the moments; the everyday decisions and interactions that shape cultures.
If you’re looking to understand where inclusion lives in your organisation, and where it could grow next, Discovery is the place to start. We will help you map what is working, uncover what is missing, and design practical, people-centred steps forward.
Reach out to our Client Growth Strategy Lead via ash@loteagency.com.au
The LOTE Agency is a certified social enterprise dedicated to building inclusive experiences through human-centred design, research and strategy. We are an approved Australian Federal Government supplier. We help leaders move from intention to impact. Let’s build the next version of your organisation, together.
