To effectively reach diverse audiences through a multicultural communication campaign, first, you need to understand their unique needs, requirements and views. Fortunately, you can easily gain this understanding through research – focus groups are a brilliant way to collect insights from multicultural communities. This is a way to elicit honest, genuine feedback about your product, service or subject matter.
Two key reasons exist for carrying out focus group testing with CALD communities. Firstly, they provide you with market awareness. You can feed this into your communication campaign to ensure its effectiveness. For example, some CALD communities have specific information requirements and may or may not be aware of the idea behind your campaign. You may also discover that you need to educate your target audience further to understand your message.
Secondly, focus group testing indicates how successful your campaign will be. The participants’ responses and engagement will paint a picture of how the target community will receive your campaign.
There are many benefits of focus group testing for multicultural marketing, but we are going to give you our Top 4:
Focus groups give you the data to confidently deliver a powerful and effective communication campaign. They can reveal how cultural groups favour different sources of information, as every group is diverse. Some prefer getting their information from the radio, while others are influenced by social media or searching online for information. Some will only listen to people they know and trust. Fundamentally, focus groups highlight information blind spots. This allows you to design and tailor your message.
2. Verification and Clarification
Old data isn’t always out of date! Focus groups help you to validate old research data and – if it’s no longer relevant – to update it. Also, survey responses can be discussed and expanded upon between participants. This adds depth to your research.
3. A Human Element
A valuable outcome of focus group testing is the human element. Whilst quantitative data is of course useful, focus groups give you access to opinions of individuals. This gives you personal insights that you may never discover otherwise. Gathering opinions from focus groups is the best way to gain an understanding of your target community.
4. Value for Money
Focus groups are faster and more cost-effective than other qualitative research methods, such as one-on-one interviews. Also, the collaborative dynamic of a group provides a synergy, resulting in more output than individual interviews. One focus group can host up to 12 participants over the space of 1-2 hours, which saves on time and money.
What Industries Benefit from Focus Group Testing?
All industries can benefit hugely from focus group testing. However, we find that our clients in the following sectors tend to value Focus Group Testing more:
- Research Companies
- Government Agencies
- Consumer goods
- Sports codes
As an expert multicultural marketing and communications agency, we offer focus groups as part of our comprehensive communications strategies. This way, our clients across various sectors gain valuable insights into diverse community groups, further informing campaign design and driving community engagement.
Some clients who have benefited from our Focus Group Testing include Sustainability Victoria, WorkSafe and Life Saving Victoria.
Learn how you can benefit from focus group testing
Click here to book an appointment with one of our consultants or give us a call on 1300 752 108